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INTRODUCTION
Pacific
Scientific, Electro Kinetics Division (PS/EKD) is the leading manufacturer
and supplier of state-of-the-art Power Generating Systems for commercial
and military aircraft. The company has dedicated more than 50 years
to continuous research and development resulting in high quality
products with low "Life Costs."
POLICY
The core policy of PS/EKD is Customer Satisfaction by continuous
attention to customer requirements.
OBJECTIVES
To provide…
1. all services and support in a timely manner.
2. state-of-the-art high quality products that meet or exceed customer
requirements
3. cost-effective solutions for specific power requirements
4. technical data
5. spares provisioning & sales
6. comprehensive warranty policy
7. AOG and operational assistance
PURCHASE ORDERS/ACKNOWLEDGEMENT
Purchase
orders may be placed by telephone, telegram, fax or by a standard
company purchase order, subject to any applicable General Terms
Agreement. PS/EKD will acknowledge all orders within seven working
days. A confirming hardcopy purchase order must verify all orders
placed by telephone, telegram or fax to allow shipment. All orders
should specify the
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purchase
order number, part number, quantity, nomenclature, bill to address,
ship to address, specified ship date and unit price. PS/EKD will
ship the materials any time up to the specified ship date unless
the order is clearly indicated as a controlled shipment.
EMERGENCY OPERATIONS
A 24-hour emergency telephone service is available at 805-882-2006.
PS/EKD will advise of action taken in emergency situations within
the following time periods:
AOG - Aircraft on Ground - 4 Hours
CRITICAL - Imminent AOG
EXPEDITE - Under Standard Lead Time - 7 Days
Address orders and inquiries to:
Product Support Manager
OECO, LLC
4607 SE International Way
Milwaukie, OR 97222
U.S.A.
(503) 659-5999
EUROPEAN REPRESENTATION
Although orders will be handled from the home office in Carpinteria,
California, inquiries may be routed through:
Pacific Scientific Ltd.
HTL/Kin - Tech Division
Howarth Road
Maidenhead
Berkshire SL6 1AP
United Kingdom
Tel: 01628-682200
Fax: 01628-682250
Sita: LHRPSCR
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