INTRODUCTION
Pacific Scientific, Electro Kinetics Division (hereafter referred to as "EKD"), is proud to be part of the Pratt & Whitney Canada Product Support Team (Pratt & Whitney Canada hereafter referred to as "P&WC"). As a major supplier to P&WC we offer both initial provisioning and spares support to P&WC engine customers. For over thirty years, EKD has designed and manufactured highly specialized generator systems for commercial and military applications. We join P&WC in their commitment to provide total customer satisfaction.

POLICY
It is the stated policy of EKD to maximize customer satisfaction by producing the highest quality engine components and providing dependable customer support consisting of spare parts sales, technical data, operational assistance and AOG coverage.

OBJECTIVE
The primary objective of this Product Support Catalog is to provide information and instruction to aircraft engine customers regarding Initial Provisioning, Inquiries, Warranty, Emergency Operations, Pricing, Buy-Back and Returns.

ORDERS AND INQUIRIES
EKD will update the Product Support Catalog annually. In the event of interim changes, new information will be supplied through special notices.

Address orders and inquiries to:

Product Support Manager
Pacific Scientific Company
Electro Kinetics Division
6382 Rose Lane
Carpinteria, California 93013
U.S.A.
Tel: (805) 576-5000
Fax: (805) 576-5022
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