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BUY-BACK
EXCEPTION
EKD is not obligated to repurchase spare parts which have become
obsolete or unusable, or have been superseded by other parts as
a result of:
a) Changes in customer's fleet utilization and
operations.
b) Revisions to customer's maintenance and
overhaul policies and practices or directives
of governmental agencies not attributable
to EKD's design.
c) EKD's design improvements, except for spare
parts which have become obsolete because
of a defect in design.
EMERGENCY
OPERATIONS
A 24-hour emergency telephone service:
805-882-2006.
EKD will advise of action taken in emergency situations within the
time periods specified below:
AOG- Aircraft
on Ground - 4 hours
CRITICAL- Imminent AOG - 24 hours EXPEDITE- Under Standard Leadtime
- 7 days
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CUSTOMER
RETURNS
The products
contained in this Catalog are not repairable. Parts otherwise authorized
for return should be shipped, freight prepaid, to:
Pacific Scientific Company Electro Kinetics Division
6382 Rose Lane
Carpinteria,California 93013 U.S.A.
Attention: Product Support
All returned
hardware must include documentation listing the following information
as a minimum:
Engine model
number and serial number
Flight hours when removed
Reason for return/cause of removal
Failure by the customer to provide this information will impede
the evaluation process and delay the return of the hardware. con't
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